Expert Insights

Khevin Seebah

Khevin Seebah

Chief Executive Officer
ICPS
“The relationship between fintechs and banks has shifted dramatically from the past. We’re moving from a period of cautious experimentation to a phase of strategic partnership and co-creation.”
Zahid Mustafa

Zahid Mustafa

Chief Executive Officer
I&M Bank (Tanzania) Ltd
“Banks are keeping abreast with technology and evolving customers needs. It is for this reason that banks are regaining their lost ground against the digital disruptors.”
Sarah Corley

Sarah Corley

CEO
Alliance of Digital Finance and Fintech Association
“Digital Finance and Fintech Associations can play an important role in market facilitation and ecosystem building. An independent, third-party review conducted by Baastel and commissioned by our fiscal sponsor Digital Frontiers (DF) found that ” there is substantial evidence to assert that DFA’s are relevant and effective in actively contributing to the advancement of digital financial and gender inclusion through increased awareness, discussion, ideation, collaboration, networking, and advocacy.”
Mikhail Marchenko

Mikhail Marchenko

Director & Co-Founder
JuicyScore
“Financial institutions have to deal with an important issue of financial inclusion that has become a genuine concern in recent years, solving many social and economic problems, because microfinance organizations are sometimes the only alternative to traditional lending.”
Polys Hadjikyriacos

Polys Hadjikyriacos

Chief Sales Officer & Executive Board Member
NETinfo Plc
“Traditional banks in Africa are responding to the emergence of neobanks by investing in digital transformation initiatives and partnering with fintech startups to enhance their digital capabilities. They are also exploring new business models and distribution channels to better serve tech-savvy customers.”
Deniss Filipovs

Deniss Filipovs

Director of Strategic Business Development
Tietoevry
“To ensure the regulatory environment aligns with the evolving ecosystem and can effectively foster the development of specific businesses and focus on certain niche strategies, like facilitate the inclusion of women and rural populations, regulators are encouraged to utilize softer instruments such as recommendations and guidelines.”
Sabyasachi Goswami

Sabyasachi Goswami

Chief Executive Officer
Perfios
“When governments, banks, and companies team up, magic happens for digital finance and inclusion.”
Baiju Shah

Baiju Shah

Chief Executive Officer
eBiashara Africa Ltd
“The future of banking in Africa may see a blend of traditional and neobank models, fostering financial inclusion and meeting the evolving needs of the digital generation.”
David Kimani

David Kimani

Co-Founder & CEO
Afrex TM
“Data-driven decision-making also enables providers to assess creditworthiness, mitigate risks, and personalize customer experiences, ultimately improving financial inclusion and expanding access to essential financial services.”
Chitalu Charity Mwanza

Chitalu Charity Mwanza

Chief Executive Officer
Digital PayGo
“While each area has its own advantage, Data Science takes the crown. It embodies the study of mass volumes of data to derive meaningful information.”
Nana Yaw Owusu Banahene

Nana Yaw Owusu Banahene

Regional Head of Africa Partnerships
Aza Finance
“Finding a partner that either can provide or help you build a streamlined cross-border payments system is one of the most impactful steps African banks, fintechs, and businesses can be focused on at this moment.”
Dr. Hassa Saif Al Mazrouei

Dr. Hassa Saif Al Mazrouei

Medical Director Patient Experience, Director of Internship Program, Obstetrics and Gynecology Physician
Sheikh Shakhbout Medical City (UAE)
“Patient experience strategies will need to be more focused on culture-wide change that can be measured and analyzed in the future.”
Dr. Raza Siddiqui

Dr. Raza Siddiqui

Visionary, Healthcare Stalwart and Business Leader (UAE)
“Innovation and empathy are at the forefront of this shift. We’re seeing an unprecedented integration of digital technologies that not only enhance patient engagement and access but also empower patients with greater control over their healthcare decisions. This digital evolution is complemented by an increased emphasis on mental health, recognizing its critical role in holistic patient care.”
Alice Yammine Boueiz

Alice Yammine Boueiz

Chief Executive Officer
Arab Hospitals Federation
“Innovation can enable personalized care delivery tailored to individual patient preferences, values, and circumstances. Technologies such as artificial intelligence and predictive analytics can analyze patient data to anticipate needs, identify risk factors, and tailor treatment plans accordingly. This personalized approach not only improves clinical outcomes but also demonstrates empathy by recognizing and addressing the unique needs of each patient.”
Amna Hamad Al Mesafri

Amna Hamad Al Mesafri

Patient Experience Director
Sheikh Shakhabout Medical City (SSMC)
“In healthcare, transformative empathy can drive innovation by leading to the development of technologies and practices that more closely align with the actual needs and experiences of patients.”
Dr. Mohammed Smadi

Dr. Mohammed Smadi

CEO
Penguin Location Services
“Achieving positive outcomes starts with successfully having the patient find where they are going and arrive on time.”
Manuel Carvalho

Manuel Carvalho

Chief Operating Officer
Oman International Hospital
“Transformative Empathy is one of the pillars of Patient Experience, where we bring innovation into the core of healthcare provision, but meeting the specific ways patients feel “at home” while receiving it.”
Dr. Majeda Afeef Al-Ruzzieh

Dr. Majeda Afeef Al-Ruzzieh

Chief Nursing Officer, Chairperson Patient - Centered Care Committee
King Hussein Cancer Center (Jordan)
“Empathy serves as the foundation for driving innovation in healthcare practices, fueling innovation in the healthcare system by enabling personalized care solutions tailored to patients' unique needs, preferences, and values.”
Danny Hage

Danny Hage

Senior Advisor
Council for Health Insurance
“If you build your medical insurance packages based on the principles of Value-Based Healthcare with clear focus on value for money, Healthcare providers will be supported and funded to deliver the appropriate care for the indicated person at the right time.”
Dr. Ahmad Al Khayer

Dr. Ahmad Al Khayer

General Manager and Medical Director
NMC ProVita (UAE)
“Currently, there are more options and better solutions in healthcare.. These are pushing the experience to higher levels. The changes will stay and will further improve and will leave a positive impact on patient experience…”